Terms and Conditions

3.1 All engagements commence upon signing of an engagement letter or statement of work which will specify the scope, deliverables, timeline, and fees.

3.2 Fees may be structured as fixed fees, time-based fees, success fees, or a combination thereof, as agreed in the engagement letter.

3.3 Invoices are payable within 14 days of issue unless otherwise agreed in writing.

3.4 We reserve the right to charge interest on late payments at a rate of 4% above the Bank of England base rate.

3.5 All fees are exclusive of VAT, which will be added where applicable.

4.1 You agree to provide timely access to all information, personnel, and resources reasonably required for us to deliver our services.

4.2 You warrant that all information provided to us is accurate, complete, and not misleading.

4.3 You acknowledge that the quality and timeliness of our deliverables may be affected by delays in receiving required information or cooperation.

5.1 We will maintain the confidentiality of all client information and will not disclose it to third parties without your prior written consent, except as required by law or regulation.

5.2 You agree to maintain the confidentiality of any proprietary methodologies, processes, or advice provided by us.

5.3 The confidentiality obligations survive termination of the engagement.

6.1 Any deliverables specifically created for you and paid for in full will become your property.

6.2 We retain ownership of our proprietary methodologies, tools, templates, and general know-how used in delivering our services.

6.3 You grant us permission to use your company name and a general description of services provided as a case study or reference, unless you request otherwise in writing.

7.1 We will perform our services with reasonable skill and care and in accordance with professional standards.

7.2 Our advice is based on information provided by you and publicly available information. We are not liable for losses arising from inaccurate, incomplete, or misleading information provided to us.

7.3 Our total liability under any engagement shall not exceed the total fees paid by you for that specific engagement, except in cases of fraud or wilful misconduct.

7.4 We shall not be liable for any indirect, consequential, or special losses, including loss of profits, business opportunities, or reputation.

7.5 You agree to indemnify us against any claims, costs, or expenses arising from your failure to comply with these terms or applicable laws.

8.1 Either party may terminate an engagement by giving 30 days' written notice, unless otherwise specified in the engagement letter.

8.2 Upon termination, you shall pay for all services provided up to the termination date, plus any costs reasonably incurred.

8.3 We may terminate immediately if you fail to pay invoices when due or breach any material term of these conditions.

9.1 We will notify you immediately if we become aware of any conflict of interest that may affect our ability to serve you impartially.

9.2 We may work with multiple clients in similar industries, provided we maintain appropriate confidentiality safeguards.

10.1 We will process personal data in accordance with UK data protection legislation including the UK GDPR and Data Protection Act 2018.

10.2 Both parties agree to comply with their respective obligations under data protection legislation.

10.3 Where we process personal data on your behalf, a separate data processing agreement may be required.

12.1 These terms and conditions are governed by the laws of England and Wales.

12.2 Any disputes arising from these terms or any engagement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.1 We may update these terms from time to time. Material changes will be communicated to active clients.

13.2 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 No failure or delay in exercising any right or remedy shall constitute a waiver of that right or remedy.

13.4 These terms, together with any engagement letter, constitute the entire agreement between the parties and supersede all prior discussions or agreements.